top of page
Small Biz (7).jpg

Answers to Your Questions

We answer your most common questions about our holistic services and products. Find solutions to your queries on Acupressure, Red Light Therapy, and Aromatherapy. We're here to provide clarity and support to ensure your journey towards holistic wellness is smooth and fulfilling.

  • What does poll to pastern mean?
    Basically, it means head to toe! Since the business started services for horses, it was named after the anatomical features on the horse. Poll means the top of the horse's head, while pastern is the area right above the hoof. So, we provide head to toe holistic services for your horse, dog, and cat!
  • What is your cancellation policy?
    We require a minimum of 24 hours' advance notice for cancellations. This allows us to manage our schedule effectively and accommodate other clients. If you need to reschedule or cancel a session, kindly inform us at least 24 hours before the appointment to avoid any cancellation fees. Your understanding and cooperation are greatly appreciated as we strive to provide the best possible service for you and your fur baby.
  • Where do I go for a session?
    For a session, you have a few convenient options: In-Home Visits: We provide sessions in the comfort of your own home. Whether your horse is stabled at a barn or your dog lives with you, we come to your location to offer our services. Pet Store Events: Occasionally, we set up at local pet stores in town. Keep an eye on our Facebook events for updates on when and where we'll be at a store near you. This is a great opportunity for you and your pet to visit us there. Outdoor Settings: If your dog is comfortable in outdoor settings, we can arrange to meet at a public park for a session. We bring a soft cushion mat to provide a comfortable space for your pet to relax while receiving their session. No matter the location, our goal is to ensure your pet's comfort and well-being during the session. Feel free to choose the option that works best for you and your animal companion.
  • What's the difference between acupressure and traditional veterinary care?
    Acupressure is a holistic therapy that focuses on stimulating specific points on the body to promote balance and wellness. It complements traditional veterinary care by supporting the body's natural healing processes. Traditional veterinary care involves medical diagnosis, treatments, and interventions based on scientific methods. While acupressure can enhance overall well-being, it's not a replacement for professional veterinary diagnosis and treatment. We recommend collaborating with both holistic practitioners and veterinary professionals to provide the best care for your animal's health.
  • Is there a specific age limit for animals to receive acupressure or red light therapy?
    No, there isn't a specific age limit for animals to benefit from acupressure or red light therapy. Both therapies can be adapted for animals of various ages, from young to senior. For younger animals, these therapies can promote growth, development, and overall well-being. In senior animals, they can help manage age-related issues and support comfort. However, it's essential to consult with our practitioners, especially for very young, frail, or medically complex animals, to ensure that the therapy is tailored to their specific needs and conditions.
  • Can I book a one-time session, or do I need to commit to multiple sessions?
    You have the flexibility to choose either a one-time session or multiple sessions based on your preference and your animal's needs. However, a single session likely will not benefit your animal long term. Committing to multiple sessions will provide a better approach to addressing your animal's wellness goals. Our approach is holistic, allowing the body the necessary time to heal and restore itself naturally. Typically, achieving healing goals involves multiple sessions.
  • What does holistic mean?
    "Holistic" refers to an approach that considers the whole being rather than just individual parts. In the context of our services, it means addressing not only specific conditions but also the overall well-being of your animal. We focus on physical, emotional, and energetic aspects to promote balance and optimal health. Holistic care recognizes the interconnectedness of body, mind, and spirit in supporting natural healing processes.
  • What is red light therapy and how can it benefit my small animal or horse?
    Red light therapy, also known as photobiomodulation, involves exposing tissues to low levels of red or near-infrared light. This non-invasive technique stimulates cellular function and promotes healing and regeneration. For small animals and horses, red light therapy can offer various benefits, including reduced inflammation, pain relief, accelerated wound healing, improved circulation, and enhanced joint mobility. It's a safe and drug-free approach that can complement veterinary care, helping your animal recover and maintain optimal well-being.
  • Is red light therapy safe for animals? Are there any risks involved?
    Yes, red light therapy is generally safe for animals. It uses low levels of light that do not generate heat or harm tissues. There are minimal risks associated with red light therapy, making it a non-invasive, and well-tolerated healing option. If your animal has specific health concerns or conditions, consult a veterinary professional before starting red light therapy to ensure its suitable for their individual needs.
  • How does red light therapy work on animals' bodies?
    Red light therapy works by delivering low-level wavelengths of red or near-infrared light to the body's tissues. These light wavelengths penetrate the skin and are absorbed by cells, leading to increased energy production, and enhanced cellular function. This process, known as photobiomodulation, stimulates various biological responses, such as improved circulation, reduced inflammation, and increased production of cellular energy molecules (ATP). In animals, these effects can promote healing, reduce pain, and support overall well-being at the cellular level.
  • What types of conditions can red light therapy help to alleviate in animals?
    Red light therapy can be beneficial for a range of conditions in animals. It's often used to manage pain and inflammation associated with arthritis, injuries, and musculoskeletal issues. Additionally, it can accelerate wound healing, promote tissue repair, improve skin conditions, and support post-surgical recovery. Red light therapy's ability to enhance cellular function makes it versatile for addressing various health concerns.
  • How long are red light therapy sessions for animals?
    Our red light therapy sessions for animals typically focus on specific areas while also offering full-body sessions. These sessions last about an hour, providing ample time for the therapeutic benefits of red light to reach the targeted tissues. This duration allows for thorough session providing optimal results, promoting healing, pain relief, and overall well-being for your animal companion.
  • Can I combine red light therapy with other treatments or therapies?
    Absolutely, red light therapy can be easily combined with other treatments or therapies. It's often used as a complementary approach to enhance the effectiveness of traditional veterinary care, acupuncture, massage, and more. This combination can offer a synergistic effect, supporting your animal's healing process from multiple angles. However, it's recommended to consult with your veterinary professional before combining therapies to ensure a safe and tailored approach for your animal's specific needs.
  • Are there any specific guidelines for preparing my animal for a red light therapy session?
    Yes, there are a few simple steps to prepare your animal for a red light therapy session. Ensure your animal is clean and dry, as moisture can affect light penetration. Make sure they are comfortable and relaxed in a quiet environment. Remove any collars, blankets, or accessories that could obstruct the light. Lastly, engage in calming interactions with your animal to create a positive atmosphere. Following these guidelines helps ensure a productive and stress-free red light therapy session for your fur baby.
  • How often should I schedule red light therapy sessions for my animal?
    The frequency of red light therapy sessions depends on your animal's specific needs and the condition being addressed. For acute issues, more frequent sessions may be recommended initially, while for maintenance or chronic concerns, sessions can be spaced further apart. Typically, sessions might range from a few times per week to a few times per month. Consulting with a knowledgeable practitioner can help determine the most suitable schedule based on your animal's individual circumstances and goals.
  • Do you offer red light therapy for animals with sensitive skin?
    Yes, we do. Our red light therapy sessions are designed to be gentle and non-invasive, making them suitable for animals with sensitive skin. The low-level wavelengths used in red light therapy are unlikely to cause irritation or discomfort. However, we always take into consideration your animal's specific needs and sensitivities. If your animal has particularly sensitive skin, please let our practitioners know, and they can adjust the session to ensure the utmost comfort and effectiveness for your beloved companion.
  • Can I rent a red light therapy device for home use on my animal?
    Absolutely! We offer red light therapy devices for rental that you can use in the comfort of your home. This allows you to provide your animal with the benefits of red light therapy on a schedule that works best for both of you. Our rental devices are safe, user-friendly, and come with instructions to ensure a seamless experience. Renting a red light therapy device is a convenient way to support your animal's well-being without the need for frequent visits. It’s also a great option for animals recovering from injury or surgery.
  • When can I see results for red light therapy?
    The timing of results from red light therapy can vary based on factors such as the specific condition being treated, the frequency of sessions, and your animal's individual response. Some animals might show improvements after just a few sessions, while others may need more time. Immediate effects like relaxation can be observed, but for more complex issues, it may take multiple sessions to notice significant changes. Consistency in sessions and communication with our team will help track progress and determine when you can expect to see positive outcomes for your animal's well-being.
  • What is acupressure and how can it benefit my dog or horse?
    Acupressure is a holistic technique involving gentle pressure on specific points on the body. It aims to stimulate natural healing and promote overall well-being. Acupressure can provide pain relief, reduce stress, improve circulation, enhance immunity, relax muscles, aid digestion, and support emotional balance. It’s a great approach that complements other therapies and veterinary recommendations, contributing to your animal’s health and vitality.
  • Is acupressure safe for all types of animals?
    Yes, acupressure is safe for a wide range of animals, including small animals and horses. However, it's important to consult with a trained acupressure practitioner who specializes in working with animals to ensure the technique is appropriate for your specific pet and their health condition. Each animal is unique, and a knowledgeable practitioner can tailor the approach to your animal's needs, considering factors such as size, species, and medical history.
  • How does acupressure work?
    Acupressure works by applying gentle pressure to specific points on your animal's body. In Traditional Chinese Medicine, these points are connected to energetic pathways, called meridians, that flow through the body. Stimulating points along these pathways promotes the body's natural healing processes, improve energy flow, and restore balance, resulting in physical and emotional well-being for your animal.
  • Can acupressure help with specific health issues my animal is experiencing?
    Yes, acupressure has been used to address various health concerns in animals. However, it's important to note that acupressure is more effective as a preventive measure but can be used complementary to veterinary recommendations. Each animal's response is unique, and acupressure sessions will be customized to their needs. Acupressure isn’t a replacement for professional medical treatment.
  • Are there any contraindications for acupressure in animals?
    Yes, there are certain situations where acupressure may not be suitable. Contraindications can include acute injuries, open wounds, infections, pregnancy, or certain health conditions. It's crucial for you to explain your concerns and the history of the animal before any session.
  • How often should I schedule acupressure sessions for my animal?
    The frequency of acupressure sessions depends on your animal's individual needs and health goals. Some animals may benefit from weekly sessions, while others might do well with sessions every few weeks. We can recommend an appropriate schedule for your baby based on their history and concerns. As your animal responds to sessions, adjustments can be made to optimize their well-being.
  • Do you offer remote or in-person acupressure sessions?
    Currently, we only offer in-home acupressure sessions for your convenience. Our trained practitioners will come to your location to provide personalized care for your animal, ensuring they're comfortable and relaxed in their familiar environment. This allows us to create a stress-free experience that promotes optimal results during each session.
  • Can I learn to perform acupressure on my own dog/horse?
    Absolutely! We provide acupressure classes and clinics where you can learn the fundamentals of acupressure. Our classes cover locating points, techniques for point work, and the benefits associated with each point discussed. You'll gain the knowledge and skills to confidently apply acupressure to your own dog or horse, enhancing their well-being in the comfort of your own space. Check out our event page for upcoming events or hosting page to learn how to host your own.
  • What qualifications do your acupressure practitioners have?
    Our acupressure practitioners undergo rigorous training. Each practitioner completes a comprehensive 300-hour certification course tailored to each species of animal. Subsequently, they take a national board exam to attain national certification in animal acupressure. This extensive training ensures that our practitioners possess the expertise needed to provide effective and safe acupressure sessions for your beloved animals.
  • Are there any side effects associated with acupressure for animals?
    Acupressure is generally well-tolerated by all animals. In some cases, animals might experience either tiredness or energetic activity after a session, which is part of the body's natural response to healing. Acupressure works in 24 hour cycles, so these activities are short-lived as their body begins to balance itself.
  • Are there any specific guidelines for preparing my animal for an acupressure session?
    Yes, there are a few steps you can take to help your animal have a comfortable and productive acupressure session. Ensure your animal fed and hydrated 1 hour before the session. Also, limit physical activity 1 hour before the session. Choose a quiet, calm environment where your animal feels at ease. Avoid grooming your animal before the session as that can hinder the practitioners assessment of the animal. Additionally, if your animal has any medical history or ongoing conditions, sharing this information with the acupressure practitioner will help tailor the session to their needs.
  • When can I see results?
    Results from acupressure can vary based on factors like your animal's condition, frequency of sessions, and their individual response. Some animals experience immediate effects like relaxation, while others may need several sessions for noticeable improvements. Chronic issues might take more time. Regular communication with our practitioner will help track progress and provide insights into when you can expect to see positive changes in your animal's well-being.
  • What are red light therapy rental devices and how do they work?
    Red light therapy rental devices are portable units that emit specific wavelengths of red or near-infrared light. These devices use non-invasive light to penetrate the skin and reach deep tissues. The light energy is absorbed by cells, stimulating various cellular processes that promote healing, reduce inflammation, and enhance overall well-being. Renting a red light therapy device allows you to conveniently provide these benefits to your animal at home. Simply follow the provided instructions for usage and session duration to support your animal's health and comfort.
  • How can I benefit from renting a red light therapy device for my animal?
    Renting a red light therapy device offers you the flexibility to provide therapeutic sessions for your animal in the comfort of your own home. This allows you to customize the therapy schedule according to your animal's needs. The device's convenient portability means you can address specific areas of concerns wherever you are (even while traveling). Renting a red light therapy device empowers you to actively contribute to your animal's well-being and recovery while enjoying the convenience of home-based treatment.
  • Are the rental devices suitable for both small animals and horses?
    Yes, our rental devices are designed to be versatile and can be used on both small animals and horses. We have different rental pads suitable for different animal sizes or targeting smaller areas. The devices emit light that penetrates tissues, making them effective for a range of animal sizes. Whether you have a small pet or a horse, the rental devices can provide the therapeutic benefits of red light therapy to support their well-being. If you have any specific questions about using the rental device on different animal sizes, our team is here to assist you.
  • Can I use the rental device for multiple animals?
    Absolutely! When you rent our device, it's versatile enough to be used on any animal you own, including yourself. Whether you have multiple pets or different animals with various needs, the rental device can provide red light therapy for them all. This flexibility allows you to conveniently share the benefits of red light therapy among your animal companions and even explore its benefits for yourself.
  • What is the rental duration and pricing for red light therapy devices?
    We offer flexible rental options to suit your needs. You can choose from 1-week, 2-week, or one-month rental periods. Our pricing plans are designed to accommodate different preferences. For instance, the cost is $20 per day, with discounts available for longer rental periods. Additionally, we offer pricing variations for the smaller and larger pad options. For a comprehensive overview of pricing plans, including details on different pad sizes and rental durations, please visit our rental plans page. This way, you can select the best option that fits your requirements and budget.
  • Are the rental devices easy to use at home?
    Absolutely! Our rental devices are designed with user-friendliness in mind. Setting up and using the device at home is straightforward. Each rental comes with clear instructions to guide you through the process. You don't need any special technical knowledge to operate the device. Simply follow the provided guidelines, and you'll be able to administer red light therapy sessions for your animal in the comfort of your home. If you have any questions or need assistance, our team is here to support you every step of the way.
  • Do you provide instructions on how to use the rental device safely?
    Absolutely, safety is our priority. Each rental device comes with comprehensive and easy-to-follow instructions on how to use it safely and effectively. These instructions will guide you through the setup, operation, and proper usage of the device to ensure the well-being of your animal and yourself. If you have any concerns or questions about using the device, our team is available to help and ensure you have a smooth and secure experience.
  • Are there any precautions I should take when using the red light therapy rental device?
    While red light therapy is generally safe, there are a few precautions to consider when using the rental device. Avoid directing the light directly into the eyes, as it can be intense. Also, if your animal has any medical conditions or is on medication, consult with a veterinary professional before starting therapy. Additionally, ensure that both you and your animal are comfortable during the session. Follow the provided guidelines for session duration and frequency. If you have any uncertainties, our team is here to provide guidance and address any concerns you may have.
  • Can I rent a device for a specific duration to address my animal's condition?
    Yes! We understand that different circumstances may require varying lengths of time. You can rent our red light therapy device for a specific duration that aligns with your animal's needs. Whether it's a short-term concern or an ongoing wellness plan, we offer rental options of 1 week, 2 weeks, or one month. This flexibility ensures that you can provide the necessary therapy to support your animal's well-being effectively. If you're uncertain about the ideal rental duration, our team can help you make an informed decision based on your animal's condition and goals.
  • Are the rental devices portable and easy to transport?
    Our rental devices are designed with portability in mind. They are lightweight and compact, making them easy to transport from one location to another. This means you can conveniently use the device at your home, stable, or any other suitable location for your animal. The user-friendly design ensures that you can provide red light therapy for your animal wherever it's most comfortable for both of you. If you have any questions about transporting the device or need assistance, our team is here to help.
Small Biz (21).jpg

Have Questions? Want to Learn More?

Please feel free to reach out by filling out the form below or check out our FAQ's section.

Thank You for Contacting Poll to Pastern!

bottom of page