Question 1

What does poll to pastern mean?

Accepted Answer

Basically, it means head to toe! Since the business started services for horses, it was named after the anatomical features on the horse. Poll means the top of the horse's head, while pastern is the area right above the hoof. So, we provide head to toe holistic services for your horse, dog, and cat!

Question 2

What areas do you serve?

Accepted Answer

We provide mobile holistic animal care throughout Charlotte, NC and surrounding areas including Matthews, Waxhaw, Indian Trail, Mint Hill, Stallings, Huntersville, Cornelius, Concord, Gastonia, Mooresville, Fort Mill, and Rock Hill. We travel directly to your barn or home for convenient, stress-free sessions. Contact us if you don't see your area listed - we may still be able to accommodate you.

Question 3

Where do I go for a session?

Accepted Answer

For a session, you have a few convenient options:

In-Home Visits: We provide sessions in the comfort of your own home. Whether your horse is      stabled at a barn or your dog lives with you, we come to you anywhere in the greater Charlotte area.
Pet Store Events: Occasionally, we set up at local pet stores in town. Keep an eye on our      Facebook events for updates on when and where we'll be at a store near you. This is a great opportunity for you and your pet to visit us there.
Outdoor Settings:  If your dog is comfortable in outdoor settings, we can arrange to meet at      a public park for a session. We bring a soft cushion mat to provide a comfortable space for your pet to relax while receiving their session.

No matter the location, our goal is to ensure your pet's comfort and well-being during the session. Feel free to choose the option that works best for you and your animal companion.

Question 4

How much does a session cost?

Accepted Answer

Pricing varies by animal type and service. We offer flexible options including single sessions and money-saving session bundles. Visit our Plans & Pricing page for current rates, or contact us for a customized quote. Bundle packages offer discounts of 5-15% on multiple sessions.

Question 5

What is your cancellation policy?

Accepted Answer

We require a minimum of 24 hours' advance notice for cancellations. This allows us to manage our schedule effectively and accommodate other clients. If you need to reschedule or cancel a session, kindly inform us at least 24 hours before the appointment to avoid any cancellation fees. Your understanding and cooperation are greatly appreciated as we strive to provide the best possible service for you and your animal.

Question 6

What's the difference between acupressure and traditional veterinary care?

Accepted Answer

Acupressure is a holistic therapy that focuses on stimulating specific points on the body to promote balance and wellness. It complements traditional veterinary care by supporting the body's natural healing processes. Traditional veterinary care involves medical diagnosis, treatments, and interventions based on scientific methods. While acupressure can enhance overall well-being, it's not a replacement for professional veterinary diagnosis and treatment. We recommend collaborating with both holistic practitioners and veterinary professionals to provide the best care for your animal's health.

Question 7

Is there a specific age limit for animals to receive acupressure or red light therapy?

Accepted Answer

No, there isn't a specific age limit for animals to benefit from acupressure or red light therapy. Both therapies can be adapted for animals of various ages, from young to senior. For younger animals, these therapies can promote growth, development, and overall well-being. In senior animals, they can help manage age-related issues and support comfort. However, it's essential to consult with our practitioners, especially for very young, frail, or medically complex animals, to ensure that the therapy is tailored to their specific needs and conditions.

Question 8

Can I book a one-time session, or do I need to commit to multiple sessions?

Accepted Answer

You have the flexibility to choose either a one-time session or multiple sessions based on your preference and your animal's needs. However, a single session likely will not benefit your animal long term. Committing to multiple sessions will provide a better approach to addressing your animal's wellness goals. Our approach is holistic, allowing the body the necessary time to heal and restore itself naturally. Typically, achieving healing goals involves multiple sessions.

Question 9

What does holistic mean?

Accepted Answer

"Holistic" refers to an approach that considers the whole being rather than just individual parts. In the context of our services, it means addressing not only specific conditions but also the overall well-being of your animal. We focus on physical, emotional, and energetic aspects to promote balance and optimal health. Holistic care recognizes the interconnectedness of body, mind, and spirit in supporting natural healing processes.

Frequently Asked Questions About Holistic Animal Care